Pelayanan Kesehatan Di RSUD dr. Fauziah Bireuen Terhadap Pasien BPJS Kelas III

Abstract

Dr. Fauziah Bireuen Regional Hospital is a regional referral hospital in Aceh that provides various medical services for BPJS patients, including outpatient and inpatient services, as well as other medical support. Quality healthcare is crucial in ensuring patient satisfaction and the effectiveness of the national social health insurance system. This study aims to determine how services are implemented for class III patients and the obstacles and support faced by the hospital in providing these services. This study used a qualitative approach with descriptive methods. Data collection was conducted through observation, in-depth interviews, and documentation, with informants consisting of medical personnel, BPJS officers, cleaning staff, and patients. The results showed that healthcare services have been running according to standards (S0P), although there are still obstacles such as limited beds, inactive BPJS cards, and patient congestion. Meanwhile, support such as the JKN Mobile digital service system, professionalism of healthcare workers, and adequate facilities and infrastructure also contribute to the quality of service. In general, patients are satisfied with the services provided despite the limitations of the class.